I Want to Purchase a Home

Whether it will be your first home or your dream home upgrade, CalTAP is the #1 home loan choice for Teachers, Police, Fire, Military, and other public employees.

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I Want a Home Equity Loan

Access the equity in your home for debt consolidation, home improvement (or) any other purpose without refinancing your low-interest rate first mortgage.

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I Want to Refinance My Home

CalSTRS, CalPERS & other eligible CalTAP borrowers may explore options to use the equity in their home for renovations, cash out or simply improve loan terms.

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Texas Complaint Notice

Texas Mortgage Company Disclosure

TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage company or residential mortgage loan originator licensed in Texas should send a completed complaint form to the Department of Savings and Mortgage Lending (SML): Department of Savings and Mortgage Lending (SML), 2601 N. Lamar Blvd., Suite 201 Austin, Texas 78705

Complaint forms and instructions may be obtained from the Department's website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. Complaints must be submitted in writing and may require a signature and supporting documentation.

The Department maintains a Recovery Fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of a mortgage company or residential mortgage loan originator licensed in Texas. A written application for reimbursement from the Recovery Fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the Recovery Fund, please consult the Department's website at www.sml.texas.gov.

This disclosure notice only applies to residential mortgage loans on real estate located in Texas.

Texas Servicing Disclosure

The following disclosure notice only applies to residential mortgage loans on real estate located in Texas:

Complaints regarding the servicing of your mortgage should be sent to the Department of Savings and Mortgage Lending: Department of Savings and Mortgage Lending, 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705

A toll-free consumer hotline is available at 877-276-5550.

A complaint form and instructions may be downloaded and printed from the Department's website located at www.sml.texas.gov or obtained from the Department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.

Additional Resources

  1. Texas Department of Savings and Mortgage Lending
  2. NMLS Consumer Access
  3. Consumer Financial Protection Bureau (CFPB)

CalTAP and TAPUSA are our way of saying Thank You for all you do to serve your local community.


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